FAQ

Why CitySwoon?
I'm booked into a CitySwoon event or party, what are the other dates that I am being shown and can suggest?
What happens if the other person doesn't show up for the date?
How do I contact someone after the date if I haven't given my personal details to them on the date?
Can I browse the profiles of other CitySwooners?
Can I prevent people from making unwanted contact?
Can I unblock a previously blocked member?
Can I have a refund?
Do I have to pay to contact other members of CitySwoon after we have met?
Will my private information such as address and email be available to other members?

 

Why CitySwoon?

Research now shows that people who meet in person are 10 times more likely to be successful in finding a relationship than people who search online.

People are supposed to meet in person! Why not cut to the chase, go on a whole bunch of dates and increase your odds of meeting the right person!

 

I'm booked into a hosted event, what are the other dates that I am being shown and can suggest?
You can either join a CitySwoon event/party or search and post your own dates. See more here.

 

What happens if the other person doesn't show up for the date?
We take no shows very seriously! The person who stood you up may forfeit their months subscription and may be banned from the site.

 

How do I contact someone after the date if I haven't given my personal details to them on the date?
We recommend that you don't give out your personal details. Once you have been on your date and given feedback you can contact them via CitySwoon. This works like a regular dating site with full anonymous messaging capabilities, plus photos, so that you can put names to faces!

 

Can I browse the profiles of other CitySwooners?
You can only see or contact other members after you have been on date with them.

 

Can I prevent people from making unwanted contact?
Yes, you may block other members. If you receive a message from someone who you do not want contacting you, select the 'Block' button to the right of the message and their messages will be blocked from your inbox.

 

Can I unblock a previously blocked member?
Yes. Go to the messages tab and then select 'Blocked' from the sub-menu. You will be able to unblock any members you have previously blocked on this page. Once you have unblocked a member you will then receive any previously blocked messages from this member.

 

Can I have a refund?
Sorry we don't offer refunds. See our terms and conditions here.

 

Do I have to pay to contact other members of CitySwoon after we have met?
No. It is free to contact each other in CitySwoon.

 

Will my private information such as address and email be available to other members?
Absolutely not. Your last name, address, emails and other personal information are kept confidential at all times. We only give your first name for the date. For more information see our privacy policy.